A04e Privacy Policy — Your Information with Us Fully Secured

Welcome to a04e. The security of your personal information is our top priority. This Privacy Policy explains how a04e collects, uses, stores, and protects your data.

This policy applies to your use of the a04e website, mobile application, and all associated digital services. By using our services, you confirm that you have read and agreed to this policy.

We adhere to international data protection standards. Our goal is to keep things clear and straightforward, because we believe every member deserves full transparency about how their data is handled.

A04e only collects information that is necessary to provide you with a better experience and to keep your account secure. Collecting data beyond what is needed goes against our principles.

A04e collects your information through various methods, all of which are transparent and carried out only with your knowledge and consent.

• Directly Collected: Information you provide directly when filling out registration forms, KYC applications, or payment forms.
• Automatically Collected: When you use a04e, your device information, IP address, and browsing activity are automatically logged.
• Cookies: Cookies are used to enhance your browsing experience (see our Cookie Policy for details).
• From Third Parties: Relevant information may be verified through payment gateways or identity verification services.
• Support Chat: Conversations with our support team are recorded for quality assurance purposes.

A04e uses your information solely for the purposes listed below and for no other purpose.

• To create and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and confirm your age.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To provide customer support services.
• To send bonuses and promotions — only if you have given your consent.
• To fulfil legal obligations.
• To improve platform services and security.

A04e never sells your personal information to third parties. However, limited information may be shared in certain specific circumstances — these are clearly outlined below:

• Payment Provider: Relevant information is shared with bKash, Nagad, Rocket, and similar providers to process deposits and withdrawals.
• Identity Verification Service: Information is shared with licensed verification agencies for KYC purposes.
• Legal Authority: Information may be disclosed to regulatory or law enforcement authorities where required by court order or legal obligation.
• Licensing Authority: Required information is disclosed during audits conducted by a04e's licensing authority.

Cookies are small data files stored in your browser. a04e uses cookies to enhance your browsing experience and keep the platform secure.

You can disable optional cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working properly.

A04e does not retain your data beyond what is necessary. Retention periods vary depending on the type of information.

• Account Information: Retained while your account is active and for up to 5 years after closure for legal compliance purposes.
• Financial Transactions: Retained for 5–7 years in accordance with anti-money laundering regulations.
• KYC Documents: Retained for 5 years after account closure.
• Support Contact: Retained for 2 years.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Every a04e member has a number of important rights over their personal data. We respect these rights and respond as promptly as possible.

A04e is strictly an adults-only platform. No one under the age of 18 may use a04e, and no data from minors will be collected.

• Age verification is carried out at the time of registration.
• If proof of underage use is found, the account will be closed immediately.
• No information is knowingly collected from children.
• If you believe a minor's data has been collected, please notify us immediately — it will be deleted without delay.

A04e applies industry-leading security practices to protect your data. That said, no online environment can guarantee absolute security — so we encourage you to take your own precautions as well.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Stored data is protected with encryption at rest.
• Two-factor authentication (2FA) is available.
• A real-time fraud detection system is active at all times.
• Regular third-party security penetration testing is conducted.
• Server firewalls and intrusion detection systems are actively in place.

A04e may update this Privacy Policy from time to time. When changes are made, members will be notified via email or in-app notification.

• For significant changes, at least 7 days' advance notice will be provided.
• The date of any update will always be noted at the top of the page.
• Continued use of a04e after any changes takes effect will be considered acceptance of the updated policy.
• Contact support if you wish to view a previous version.

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team is ready to assist you.

• Email: support@a04e.ws
• Live Chat: 24/7 Bengali support on the a04e website and app
• Response Time: Typically within 24–48 hours